Arbitration is not about justice, it is about the appearance of justice, while being incredibly stacked against one party. Arbitrators are paid by the party th

Arbitration is not about justice, it is about the appearance of justice, while being incredibly stacked against one party. Arbitrators are paid by the party that demands arbitration (the corporation eg. cable, wireless, etc). If the arbitrator does not side with the party that is paying their fees, they get called on to arbitrate less and less, until they are no longer employed as an arbitrator. That is a perverse disincentive to ever find against the party paying your fees. It is much cheaper than going to court, and and you win 90% of the time. What's not to love?