I've been training some of my non-technical staff to support some of our lower-level tickets, requiring them to read and modify some HTML files. At the beginni

I've been training some of my non-technical staff to support some of our lower-level tickets, requiring them to read and modify some HTML files. At the beginning for most of them, we open a simple nearly empty page with a few tags and their eyes gloss over. "Coding" is an incredibly opaque wall to the non-initiated, and, while using a simulated command line to do math won't be surprising, if someone is going to go from 0 to initiated, do not underestimate the size of the baby steps needed.