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One thing not to overlook - is the very real possibility that they cannot put anything in writing until something has been discussed verbally. It may sound str

• Cthulhu_ 12y ago
  That's a pretty good point actually. It goes both ways, too; both parties can build up an email conversation of agreements made ('you said in mail #2 dated x you'd like a 30-day trial', kinda deal). From the seller, this is a good thing as it's sort of proof of things (although not as solid as signed documents). From the buyer though, often bigger parties with lawyers, they might, as the parent suggested, be reluctant to use certain phrases in emails to avoid being tied to a contract. With that in mind, it's probably best to record phone conversations. Verbal agreements are also legally binding, at least where I come from.
• metaphorm 12y ago
  this isn't practical. 15 minutes for one call isn't much, but this is the kind of thing that might become a regular occurrence. running a software driven business does in fact require business staff handling sales and customer service. an engineer shouldn't be handling that by him/herself.
• SilasX 12y ago
  That sounds ridiculous. There has to be something they can tell you, at some level of abstraction that goes beyond the level of "we should talk" that was conveyed in the example, at least if your business plan is remotely coherent.