To continue. I think part of the issue has to do with the importance of the people involved. Chances are someone decided to use our product at a company, and m

To continue. I think part of the issue has to do with the importance of the people involved. Chances are someone decided to use our product at a company, and managed to convince a rather important person (RIP) that it was a good idea. But the person who wants to use our product isn't the person we hear from, nor is it the rather important person. It's someone who Reports To The RIP (RTTRIP). RIP didn't spend a lot of time explaining to RTTRIP why they needed us, what we do, or anything, it was probably a brief voicemail or email "go buy some WonderProxy for the programmers, they need it ASAP". So there's RTTRIP, a little bit of information about what their company needs, not a lot of power, and a slew of restrictions on how to make corporate purchases. What's the easiest next step? Give us a call! It's fast, they can explain to the RIP "I called them twice yesterday" if there's any flak for it not being done already, and heck, maybe those folks at WonderProxy can help them figure out what they're supposed to be buying anyways. RTTRIP doesn't expect to be speaking to a RIP at WonderProxy, they expect to be speaking to either a sales person who would love to set up sales calls, conference calls, heck, maybe even send over a brochure and some new pens! or possibly someone else who reports to a rather important person. Instead, over here at WonderProxy _we're the ones_ who screwed everything up. Rather than have a sales person answer the phone, or even someone who reports to someone important... We've got the fraking co-founder answering the phone.