It isn't unreasonable that people are curious for more information, but whether or not they are paying customers is irrelevant. Just because you (in general) p

It isn't unreasonable that people are curious for more information, but whether or not they are paying customers is irrelevant. Just because you (in general) pay and I do not, does not grant you some right to have your questions answered or receive information. There's no obligation on the part of GitHub to provide any information at all, and like many other similar scenarios if the lack of supposed transparency bothers you, then you have the option to move to BitBucket.