This is absolutely true. During the housing crisis, I couldn't get the time of day from Wells Fargo. I must've spent half my days playing phone tag with their u

This is absolutely true. During the housing crisis, I couldn't get the time of day from Wells Fargo. I must've spent half my days playing phone tag with their useless reps. I finally got fed up and looked up the names of every executive member of their home mortgage group from the vp of service up. I included them all on an email (including the CEO) explaining my situation. No more than an hour passed before the VP of service had called me directly.