They did solve a real problem. They just tried to run a business organization more like a high-margin software business rather than a low-margin commodity busin

They did solve a real problem. They just tried to run a business organization more like a high-margin software business rather than a low-margin commodity business, which is what they are right now. They can change that but they haven't yet. Put another way, don't solve a problem if the cost to solve it is greater than solving it pays you.