Some of what you've written makes sense, but you can't appeal to their $10b valuation for why they should support what you're doing more explicitly. They have

Some of what you've written makes sense, but you can't appeal to their $10b valuation for why they should support what you're doing more explicitly. They have a certain approach they're doing, and this only supports you implicitly. You can't take it but complain they're not doing something different, just like Google Search users can't complain about a lack of phone support. (And Google is a $363B company.) I actually didn't mean "self-entitled" in a general way (like, about your personality), or anything - rather just entitlement about something in this particular relationship. For example, the same level of entitlement that you show might be absolutely fine when you deal with Starbucks, for example. (If I read correctly that you're a starbucks franchise owner). It's just that you're showing this particular entitlement about airbnb, and there is nothing to justify it, as they don't operate the same way or make the same sort of promises about their relationship with you. Anyway it wouldn't hurt to ask nicely, saying, pretty-please, wouldn't you consider doing something different/ more explicit, better business support than what you're doing now, for this and this reason. They might not want to do that - then don't use their business. I wouldn't operate an eBay store for example, because of the terrible things some eBay store operators say about eBay and their policies. I just wouldn't use it as a business front. I think if you don't want airbnb to just ignore you, you should consider playing at their level, with constructive feedback about what to do and how to do it, and if they don't want to do that - then to make a hard decision about whether you want to do business on their terms, or make a living somewhere else. You can't get them to change their behavior by starting to behave as though they already promised to do that or set the relationship up like that. They aren't DoubleTree opening a franchise program. It's just a different sort of organization.