> How do companies which do this keep the support workload > of developers low enough so that they have time for > development? Development and oper

> How do companies which do this keep the support workload > of developers low enough so that they have time for > development? Development and operations are not distinct things. A novel algorithm, say, needs to be run to be useful, and the developer is best-equipped to shepherd his or her code through a production environment. Of course, that's distinct from tier-1 customer support. "Devops" doesn't normally encompass client interaction.