Yes, that's also normal. We send out a ton of abuse complaints daily, and we get responses directly from the end user in most cases. It's fairly rare that the

Yes, that's also normal. We send out a ton of abuse complaints daily, and we get responses directly from the end user in most cases. It's fairly rare that the provider acts as a middleman (and even then, it's generally just automated prodding of the user if they don't respond quickly).