>so I'm going to take this approach whenever I get inadequate support from now on I've used a similar approach twice, both times with positive results. Once wi

>so I'm going to take this approach whenever I get inadequate support from now on I've used a similar approach twice, both times with positive results. Once with Lenovo for an overdue laptop and once with Cathay Pacific (airline) after having a rusty fish hook embedded in my gums after one of their meals. I emailed the CEO and head of marketing/sales and in both cases had responses within 24 hours.