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Not just CEOs. Software designers and developers need to spend as much time in support as is practicable. Too much software gets written in insulated little box
by kitd 13y ago
Not just CEOs. Software designers and developers need to spend as much time in support as is practicable. Too much software gets written in insulated little boxes IME.
- 6cxs2hd6 13y agoWe had software engineers help 1 hour a day on support, myself included. It started out of necessity (tiny startup), but survived many years. Gave people great perspective. Google has (had?) "20% time". This was more like "12% time". Although developers' time is valuable, they're not "in the zone" all day; this came out of that not-in-the-zone time.