Everyone technical at CircleCI does support, including the CEO, CTO, designers and every engineer. When we were 6 people we alternated and I did support on Mond

Everyone technical at CircleCI does support, including the CEO, CTO, designers and every engineer. When we were 6 people we alternated and I did support on Mondays. Now we're more people and we do support for a full week, every 5 or 6 weeks. Its amazing: you learn so much about the problems your customers have using the product. You're used to seeing the great customers, the ones who figured it all out, the ones who love your product. In support, you see the poor messaging, confusing pricing, the bugs. It can be a little bit harrowing. But you also see the people who love everything you do. People write in to say how much they love your product and how much they rely on it, and how much they tell people about it. Anyway, I recommend it to all, and I plan to keep doing it for years.