Yes, we do support custom escalation times. You can set the amount of time that the Primary on-call has to respond to an alert (after which it is escalated to t

Yes, we do support custom escalation times. You can set the amount of time that the Primary on-call has to respond to an alert (after which it is escalated to the secondary). Likewise, you can set the time that the Secondary on-call has to respond to an alert, before it is escalated to the tertiary. This is configurable under the Settings tab.