So we are all 'freeloaders' at HN, right? :) 'freeloader' is a subjective term with emphasis on negative: "someone who is a waste of air and takes up valuable

So we are all 'freeloaders' at HN, right? :) 'freeloader' is a subjective term with emphasis on negative: "someone who is a waste of air and takes up valuable space on the planet earth" [1]. But I sure understand the need to be provocative. Also if you are not trying to convert free users into paying then feel free to insult them. If trying to convert them to paying customer then it pays to play nice :-) Imagine sending e-mail "Hey freeloader, start paying so we can build a valuable product or go away" vs "Hey user. Just wanted to let you know that we thrive to build a valuable product that makes the best sense for you. At the same time it has become hard to manage free user needs together with the needs of premium tier customers. I invite you to upgrade to paid plan to enjoy all the extra magic. Your input has been invaluable and here's a xx discount valid for 1 week. Let me know if you need more time to decide." [1] http://www.urbandictionary.com/define.php?term=freeloader http://www.urbandictionary.com/define.php?term=freeloader