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Hmm... what do you mean by "floating number"? What we do right now is route all alarms to the engineer currently on-call. Each person can set up their own not

• antonovka 17y ago
  A floating phone number that can be handed to, say, 24-hour support staff, that will automatically direct incoming calls to the on-duty engineer. The value is that when support staff has real phone numbers available to them, they tend to dial historically responsive individuals directly in order to get a problem resolved, thus creating a negative feedback loop -- if you ignore notifications and phone calls, you get called less by support staff in the future. Having a floating number -- especially if we could get statistics on who answers and who always ignores them, and if the number could "call up the chain" automatically when nobody answers, would be a useful tool to solve this issue. Of course, the preference is that human staff doesn't need to call anyone, but it still happens.
  • agmiklas 17y ago
    Hi, this is Andrew, one of the co-founders of PagerDuty. That's an interesting idea. We've actually thought a bit about adding phone-based triggering to PagerDuty (via a 1-800 number + access code). The idea was to make PagerDuty useful to non-IT businesses like plumbers that also have the concept of out-of-hours on-call duty. From your comment, though, it sounds like this kind of feature would be pretty useful even in the IT world.