>> they obviously don't have anyone technically competent enough to handle online banking You shouldn't assume the people in charge of the marketing/support ch

>> they obviously don't have anyone technically competent enough to handle online banking You shouldn't assume the people in charge of the marketing/support channels are in close contact with their actual technical department. Albeit its awful they are saying what they are saying, since it is misleading, but what you are saying isn't necessarily true at all.