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This is why technical questions should never be answered by the Maketing department.
by hadoukenio 13y ago
This is why technical questions should never be answered by the Maketing department.
- duskwuff 13y agoAnd, particularly, why anyone who's tasked with answering questions from the public needs to be trained on when it is and isn't appropriate to use a canned response. Whoever it was handling the comments here clearly had no idea what they were talking about, and ended up making the company look much worse as a result!
- hadoukenio 13y agoMaking the company look must worse? I don't care how about the company image. As a customer, I'm more concerned about the security of my money!
- chad_oliver 13y agoYeah, but the bank cares about its image.
- craigvn 13y agoWhen talking about a large organisation like this with tens of thousands of employees the original response may have been written by a technical person. But it would have then passed through various layers of lawyers, marketing people and so forth to result in the watered down nonsensical result.
- hadoukenio 13y agoFIFY: marketing people and so forth to result in the dangerous response.