4 ms·
What about the studies Jay Porter links to in his blog posts? https://www.hotelschool.cornell.edu/research/chr/pubs/tools/tooldetails-13630.html https://www.ho
by tveita 13y ago
What about the studies Jay Porter links to in his blog posts?
https://www.hotelschool.cornell.edu/research/chr/pubs/tools/tooldetails-13630.html https://www.hotelschool.cornell.edu/research/chr/pubs/tools/...
http://tippingresearch.com/uploads/managing_tips.pdf http://tippingresearch.com/uploads/managing_tips.pdf
- doublerebel 13y agoI have read both studies. Neither suggest "abandoning principles." Both suggest common techniques for good sales (i.e. calling customers by name, upselling, being personable). This is no more a game than sales in any other situation.