It is the application author's fault but it becomes the customer's problem. This is what Raymond repeats over and over. And just telling the authors to fix thei

It is the application author's fault but it becomes the customer's problem. This is what Raymond repeats over and over. And just telling the authors to fix their problems is no solution either because they are sometimes long out of business but companies still love to use the software that JustWorks™ even though it is 20 years old.