NB removed. I suspect I was being down-voted because of the industry. Outbound recovery attempts refers to calling people up and asking them to pay their bills

NB removed. I suspect I was being down-voted because of the industry. Outbound recovery attempts refers to calling people up and asking them to pay their bills in the collections industry. The first attempt will be a Dunning letter asking you to pay your bill. When you call in this is an inbound recovery. If they have to call out to you, it's outbound. outbound recovery costs serious money. You need to pay for office space, equipment and an hourly wage to an employee. At the end of that you often see 8-40% recovery rates. My work pushes that number up significantly. FWIW: There's a huge opportunity for people to bring A/B testing of dunning letters to the industry. It'll be a huge slog though.