3 ms·

HMO - account recovery industry. I'm building a service based on machine learning and operations to improve outbound recovery attempts. From customers experien

HMO - account recovery industry. I'm building a service based on machine learning and operations to improve outbound recovery attempts. From customers experience it works very well. I know there are people here who are or have been in the industry. Help me out by getting in touch so I can hone my messaging, product and expand my network. email in profile.

olalonde 13y ago
Meta commenting about down votes is frowned upon on HN. You should probably remove your "NB" as it could be considered as complaining/baiting and turn into a self fulfilling prophecy. From the guidelines (http://ycombinator.com/newsguidelines.html http://ycombinator.com/newsguidelines.html): Resist complaining about being downmodded. It never does any good, and it makes boring reading. Please don't bait other users by inviting them to downmod you. Regarding your comment, I don't think I can help but I'd be curious to know what are "outbound recovery attempts". Is it related to those "postmaster" emails you get when you try to send an email and it fails to deliver?
- spitfire 13y ago
  NB removed. I suspect I was being down-voted because of the industry. Outbound recovery attempts refers to calling people up and asking them to pay their bills in the collections industry. The first attempt will be a Dunning letter asking you to pay your bill. When you call in this is an inbound recovery. If they have to call out to you, it's outbound. outbound recovery costs serious money. You need to pay for office space, equipment and an hourly wage to an employee. At the end of that you often see 8-40% recovery rates. My work pushes that number up significantly. FWIW: There's a huge opportunity for people to bring A/B testing of dunning letters to the industry. It'll be a huge slog though.

3 ms·

HMO - account recovery industry. I'm building a service based on machine learning and operations to improve outbound recovery attempts. From customers experien

by spitfire 13y ago

olalonde 13y ago
Meta commenting about down votes is frowned upon on HN. You should probably remove your "NB" as it could be considered as complaining/baiting and turn into a self fulfilling prophecy. From the guidelines (http://ycombinator.com/newsguidelines.html http://ycombinator.com/newsguidelines.html): Resist complaining about being downmodded. It never does any good, and it makes boring reading. Please don't bait other users by inviting them to downmod you. Regarding your comment, I don't think I can help but I'd be curious to know what are "outbound recovery attempts". Is it related to those "postmaster" emails you get when you try to send an email and it fails to deliver?
- spitfire 13y ago
  NB removed. I suspect I was being down-voted because of the industry. Outbound recovery attempts refers to calling people up and asking them to pay their bills in the collections industry. The first attempt will be a Dunning letter asking you to pay your bill. When you call in this is an inbound recovery. If they have to call out to you, it's outbound. outbound recovery costs serious money. You need to pay for office space, equipment and an hourly wage to an employee. At the end of that you often see 8-40% recovery rates. My work pushes that number up significantly. FWIW: There's a huge opportunity for people to bring A/B testing of dunning letters to the industry. It'll be a huge slog though.