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Amazon CEO Jeff Bezos' Annual Shareholder Letter
- mkempe 13y agoSo many interesting tidbits. Bezos seems to have built a company that's constantly tinkering, experimenting, and improving. e.g. under "Fulfillment Innovation": Our operations team is extraordinary – methodical and ingenious. Through our Kaizen program, named for the Japanese term “change for the better,” employees work in small teams to streamline processes and reduce defects and waste. ... In 2013, more than 4,700 associates participated in 1,100 Kaizens.