Yes, that is not good enough, and it was already over a day into their complete lack of communication. Just because you don't agree with it, doesn't mean it is

Yes, that is not good enough, and it was already over a day into their complete lack of communication. Just because you don't agree with it, doesn't mean it is not an argument. I would expect a company of amazon's size to give customers precise and useful info. Not a vague "should be done in a few hours" after a day of silence.