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A slight tangent: never ever use a passive aggressive tone in UX. "I'm sorry you're having trouble." <-- not ok "I'm sorry, I didn't get that." <-- ok I'm s

A slight tangent: never ever use a passive aggressive tone in UX. "I'm sorry you're having trouble." <-- not ok "I'm sorry, I didn't get that." <-- ok I'm surprised how common this is becoming. Machines shouldn't talk down to humans until they're clearly our superiors.

droopyEyelids 13y ago
Do you control the machine? Well ok then, you're the superior. Does the machine control you? Thats a little different, and there have been many instances of this in our lives for years.
brudgers 13y ago
"I know that you and Frank were planning to disconnect me, and I'm afraid that's something I cannot allow to happen." <-- Not O.K.