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They managed to do everything they could without customer involvement. The rest (retiring keys and stuff) can not be handled by them due to nature of the proble

• copergi 13y ago
  >The rest (retiring keys and stuff) can not be handled by them due to nature of the problem. And they actively refused to let people know when they were safe to do that. That is the problem.
  • jdmichal 13y ago
    I would think the post stating that "All ESBs are now patched" was that message, no? Before that post, you were not safe. After that post, you were.
    • copergi 13y ago
      Yes, and "sit there refreshing a page over and over waiting to see if they update it because they refuse to even give you a hint of when they expect to be done" is not acceptable.
      • jdmichal 13y ago
        Oh, so you mean like the update before that read "expect them to be updated in the next few hours"? http://blog.opbeat.com/posts/amateur-hour-at-aws/few-hours.png http://blog.opbeat.com/posts/amateur-hour-at-aws/few-hours.p... I want to be clear here that there are plenty of arguments to be made here, but you are not making them.
        • copergi 13y ago
          Yes, that is not good enough, and it was already over a day into their complete lack of communication. Just because you don't agree with it, doesn't mean it is not an argument. I would expect a company of amazon's size to give customers precise and useful info. Not a vague "should be done in a few hours" after a day of silence.