Since we are talking about Consulting a must read is the work on professional service firms by former HBS Prof. David Maister. His website is super ugly ( http:

Since we are talking about Consulting a must read is the work on professional service firms by former HBS Prof. David Maister. His website is super ugly ( http://davidmaister.com/ http://davidmaister.com/ ) but his advice is timeless, esp. since his writing is a lot about building the long-term client-consultant relationship.