4 ms·

We've had the exact opposite experience: After reaching out to Amazon our ELBs were prioritized for the fix and patched with no work needed on our part within <

by flyt 13y ago

We've had the exact opposite experience: After reaching out to Amazon our ELBs were prioritized for the fix and patched with no work needed on our part within <8 hours. Our rep has been in constant contact the whole time.

pjjw 13y ago
did you contact your account rep or go through support? if the former, that makes sense. ours is traveling..
- flyt 13y ago
  We filed a ticket through support and also contacted our rep, referencing the ticket.