Rackspace guy here. We have been digging in and it appears that we did have the impacted version of openssl installed but the heartbeat extension was disabled.

Rackspace guy here. We have been digging in and it appears that we did have the impacted version of openssl installed but the heartbeat extension was disabled. Regardless, we have updated everything on the Cloud Load Balancer side to 1.0.1g. I will update here if we find anything different.