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Skype lacks a good API so that you can integrate it into your CRM, Customer support etc.
by acd 13y ago
Skype lacks a good API so that you can integrate it into your CRM, Customer support etc.
- ankuroberoi 13y agoA usable and rich API is important, but using standards to achieve interoperability is probably just as important in my eyes. The fact that Skype isn't embracing WebRTC while stating that they want to enable all these use cases is far from ideal. Lots of innovation is being done in the WebRTC API space: OpenTok (with a specific customer service API), Vline, AddLive, etc. (full disclosure: i'm a developer evangelist for TokBox, creators of OpenTok)