Sounds like what Digital Ocean doing in respect to status is common industry practice. One startup I know was using Heroku to host their website. One day the w

Sounds like what Digital Ocean doing in respect to status is common industry practice. One startup I know was using Heroku to host their website. One day the website had problems and was unavailable for extended period of time. Heroku team worked hard to resolve the problem, but it still took them several hours. Heroku did not update their status. They stated that if 99% of customers do not have problems, they consider any problems to be local and not reflecting status of the whole infrastructure.