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Digital Ocean is absolutely not meant for critical infrastructure, nor is it meant for running a production mail server (there's a good chance the IP has alread
by JohnTHaller 13y ago
Digital Ocean is absolutely not meant for critical infrastructure, nor is it meant for running a production mail server (there's a good chance the IP has already been flagged somewhere for spam in any shared cloud server IP space). You're paying for a low-budget VPS with no phone support. Yes, they have a 99.9% SLA, but the penalty to them if they exceed that is minimal.
- nknighthb 13y agoThe right way to defend a company is not by contradicting their own marketing.
- yeukhon 13y agoWhether this is for critical infrastructure or not, the provider should tell the customer the problem automatically via the dashboard. It should take some engineering work, but not whole lot. How is that demand too much? Should we discard that demand because DO is a low-budget VPS? If you truly value your customer, you would take that suggestion seriously. I don't have millions to employ someone to manage an AWS farm for me. Instead of me asking DO why my nodes are down every time that happens, I want DO to tell me once that happen. It's a simple customer demand.
- zapt02 13y agoAs others have pointed out, that 5$ box might actually be a 20$ or 40$ box, so I disagree with your notion of not putting critical infrastructure on DO. That being said, their penalties are ridiculous. I got a 10$ "SLA Credit" for 2 days of downtime. So I agree their SLA is useless.