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Founder of statuspage.io here. This is 100% a tool problem, and a problem we're actively working on for customers of ours that plan on having thousands of cust
by scootklein 13y ago
Founder of statuspage.io here.
This is 100% a tool problem, and a problem we're actively working on for customers of ours that plan on having thousands of customized "views" for what they normally consider a "status page". Per-user functionality is one use case, but it can and will go deeper than that. If they could post an incident such that only you can see it, or such that only you are notified, they most certainly would.
I disagree that posting everything to be globally viewable is the right course of action, as this outage doesn't necessarily implicate fault on DO as a provider, but it also doesn't mean that you as an individual customer shouldn't have access to your specific view of a status page as it relates to exactly what infrastructure you live on.
You'd be surprised how prevalent this issue is, and how much inaction it creates on the provider end.
- kbar13 13y agocustomized views for relevant infra is probably the most important part of a good statuspage. I'm surprised it isn't as common yet. Most people don't go to a status page to check out how their provider as a whole is running. They just care about stuff that is directly relevant to them.
- scootklein 13y agoonce they're already a customer you're correct. the OP did mention the other major factor of a status page - a sales tool. prospective customers want to see incident history, who was affected, their response modes, metrics like uptime and latency are always good, etc.
- teepo 13y agoOr the OP could use a cloud IaaS provider that creates tickets on his behalf. The fact he submitted a ticket to DO and got a response indicating what the issue is, and that they are working on it is fine IMO since you get what you pay for. He's embarrassed and angry that he didn't plan for HA and had down time.
- kbar13 13y agoI disagree. The whole point of IaaS is that the hardware/hypervisor/network is the provider's responsibility, and everything inside of your VM is yours. If the provider isn't doing due diligence to monitor their infra, then what infra are you selling as a part of your IaaS?
- Ecio78 13y agoHow do you know that they're not monitoring their infra? The OP is complaining that they didn't post an update on the status page. I see no evidence that they were not aware of the issue at the physical hypervisor level before he filled the ticket.