This disappoints me, because I wanted to see Brendan overcome this by apologizing, sympathizing, and connecting. From my point of view it seemed like Mozilla h

This disappoints me, because I wanted to see Brendan overcome this by apologizing, sympathizing, and connecting. From my point of view it seemed like Mozilla had a train wreck of a PR nightmare and for reasons I cannot understand decided to throw in the towel and give up. What was learned? What trust was gained? This was a chance for tackling a large issue in a meaningful way and for whatever reason he didn't try.