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Some weeks ago I tried to buy a mobile top-up online - my bank card was repeatedly rejected for some unknown reason (after having to re-enter my entire address

Some weeks ago I tried to buy a mobile top-up online - my bank card was repeatedly rejected for some unknown reason (after having to re-enter my entire address and card numbers multiple times). More recently, I decided to try Bitcoin for this, and was able to buy a top up voucher code with no problems. This may be a rare example, but it highlights something key: The merchant is getting cash. They have no need to perform fraud checks. They have no worries, and can make the customer's life easier as a result. I've struggled with traditional card payments many times in the past. Using Bitcoin is pure bliss in comparison. I see a future where Bitcoin wallets are browser add-ons, and payments really can be one-click on any website. Kids who may not have bank cards yet is also a hugely overlooked area imo.

abalone 13y ago
Of course merchants would prefer cash. It doesn't have the consumer protections cards have. But that's not a reason for consumers to adopt it. Just the opposite. I agree with you that your example is probably a rare one. Which is why I'm still searching for an answer as to how this is all supposed to supplant the card system.
- xur17 13y ago
  I've always wondered this too. Everything else being equal, a credit card seems like the better choice - cashback, the option to perform a chargeback if the transaction goes south, and sometimes an extra long warranty. It costs the store an extra ~3%, but I'm not paying that, they are, so unless they directly pass the savings onto me, there isn't really any benefit currently.
- FatalLogic 13y ago
  It's not simply a question of what the consumer wants. Look at it from the other side. The merchant may be very strongly incentivized to use Bitcoin because it cuts payment fraud to zero. This saves the merchant the direct cost of payment fraud, which averages 1-2% of revenue in the US (therefore up to 50% of profit margin in some industries). Note that 1-2% is an average -- some industries have higher rates of payment fraud, and they will therefore have greater savings. As Bitcoin payments require no fraud prevention, they also save the merchant the cost of lost business from customers deterred by cumbersome fraud prevention methods, and losses due to legitimate customers who are rejected when fraud prevention gives a false positive. Therefore, merchants will have the option of reducing prices for items purchased with Bitcoin. This leads to a simple question: do there exist any industries where the merchant's savings could be big enough that they could reduce prices sufficiently to encourage a significant number of customers to pay with Bitcoin, while still earning a higher margin than they would from other payment methods? I think there probably are, but we're a long way from seeing this question answered by the market. Relatively few merchants accept Bitcoin, and many of them offer no special discounts. Relevant news: http://gigaom.com/2014/04/02/paystand-takes-on-paypal-with-a-new-e-commerce-service-that-accepts-bitcoin/ http://gigaom.com/2014/04/02/paystand-takes-on-paypal-with-a...
  - abalone 13y ago
    Source? Wikipedia summary on credit card fraud puts it at just 0.07% [1] The "2%" figure is more what average card processing fees are. But most of that is passed back to the consumer in the form of rewards and benefits. Part of the reason it's hard for cash to compete for significant purchases, or anywhere cards are accepted. As for the idea that merchants will do differentiated pricing for cards... couple problems with that. First, it's historically a really tough case. It's generally not worth the risk of losing a sale. But let's put that aside. Second, you've got the competitive landscape wrong. The Durbin amendment changed everything. Did you know that debit card interchange is now regulated down to 21 cents + 0.05%? And they come with some consumer protections and are "built in" to most bank accounts and all the infrastructure's in place. That's what Bitcoin or any new method that competes on price is competing with. So that narrows the opportunity to almost nothing. [1] http://en.wikipedia.org/wiki/Credit_card_fraud http://en.wikipedia.org/wiki/Credit_card_fraud
    - FatalLogic 13y ago
      >Wikipedia summary on credit card fraud puts it at just 0.07% Yes that's true, Wikipedia does say that, but please think about that number for a minute. 0.07% With all the wailing and moaning we hear about credit card fraud and identity theft every day, does that figure sound plausible? Would anyone really care about fraud if the cost was actually that low? Regarding the accuracy of that figure, I'll refer you to one of my previous comments: https://news.ycombinator.com/item?id=7506761 https://news.ycombinator.com/item?id=7506761 Certainly it's true that Bitcoin has none of the consumer protection features of credit cards, and that will be a major deterrent to consumers in many situations. It's also true that differentiated pricing isn't something that every merchant will just want to casually drop in. As for the Durbin Amendment, you seem to know more about this than me, so I'll ask you a question: Since it was introduced, has there been any significant reduction in the percentage of revenue that merchants lose as a result of identity theft (card not present) or 'friendly fraud' (chargebacks)?
      - abalone 13y ago
        Thanks for reading the report behind the Wikipedia summary. I just did as well and I agree it's more the in ballpark of 1%. You should update Wikipedia. The bigger question here is whether bitcoin can actually improve on this or just change the type of fraud that happens. If for example it shifts the burden from merchants (who absorb most of it with cards) to consumers (who can never recover lost bitcoins) then it's not going to gain traction. It's got to appeal to both sides of the market.
- doctorfoo 13y ago
  There is a real world cash based economy. A lot of person to person trust exists in that world too. Not everyone is middle class and above, drinking their Starbucks coffees paid for on their credit cards, even in this "first world"... Have you never been to a local market? Stallholders generally much prefer cash, even to the extent of causing the customer inconvenience. Bitcoin is the internet equivalent of this. I don't actually think it will be of huge benefit to people like you who are happy with their credit cards. What Bitcoin will (and is already doing) is enable new applications and a new internet economy where location and real identity is no longer important. (In this sense, I suppose I'm kind of agreeing with you, since I don't necessarily think there are any absolutely concrete examples of Bitcoin supplanting CCs. I think Bitcoin's greatest potential is elsewhere in untapped areas.)
  - abalone 13y ago
    Hold on, cash-based transactions work in the real world because you can inspect goods beforehand or you're paying for services already received. It doesn't require a lot of trust. That doesn't hold in the mail order or online world. Consumer protections are more important.

abalone 13y ago

Of course merchants would prefer cash. It doesn't have the consumer protections cards have. But that's not a reason for consumers to adopt it. Just the opposite. I agree with you that your example is probably a rare one. Which is why I'm still searching for an answer as to how this is all supposed to supplant the card system.

xur17 13y ago
I've always wondered this too. Everything else being equal, a credit card seems like the better choice - cashback, the option to perform a chargeback if the transaction goes south, and sometimes an extra long warranty. It costs the store an extra ~3%, but I'm not paying that, they are, so unless they directly pass the savings onto me, there isn't really any benefit currently.
FatalLogic 13y ago
It's not simply a question of what the consumer wants. Look at it from the other side. The merchant may be very strongly incentivized to use Bitcoin because it cuts payment fraud to zero. This saves the merchant the direct cost of payment fraud, which averages 1-2% of revenue in the US (therefore up to 50% of profit margin in some industries). Note that 1-2% is an average -- some industries have higher rates of payment fraud, and they will therefore have greater savings. As Bitcoin payments require no fraud prevention, they also save the merchant the cost of lost business from customers deterred by cumbersome fraud prevention methods, and losses due to legitimate customers who are rejected when fraud prevention gives a false positive. Therefore, merchants will have the option of reducing prices for items purchased with Bitcoin. This leads to a simple question: do there exist any industries where the merchant's savings could be big enough that they could reduce prices sufficiently to encourage a significant number of customers to pay with Bitcoin, while still earning a higher margin than they would from other payment methods? I think there probably are, but we're a long way from seeing this question answered by the market. Relatively few merchants accept Bitcoin, and many of them offer no special discounts. Relevant news: http://gigaom.com/2014/04/02/paystand-takes-on-paypal-with-a-new-e-commerce-service-that-accepts-bitcoin/ http://gigaom.com/2014/04/02/paystand-takes-on-paypal-with-a...
- abalone 13y ago
  Source? Wikipedia summary on credit card fraud puts it at just 0.07% [1] The "2%" figure is more what average card processing fees are. But most of that is passed back to the consumer in the form of rewards and benefits. Part of the reason it's hard for cash to compete for significant purchases, or anywhere cards are accepted. As for the idea that merchants will do differentiated pricing for cards... couple problems with that. First, it's historically a really tough case. It's generally not worth the risk of losing a sale. But let's put that aside. Second, you've got the competitive landscape wrong. The Durbin amendment changed everything. Did you know that debit card interchange is now regulated down to 21 cents + 0.05%? And they come with some consumer protections and are "built in" to most bank accounts and all the infrastructure's in place. That's what Bitcoin or any new method that competes on price is competing with. So that narrows the opportunity to almost nothing. [1] http://en.wikipedia.org/wiki/Credit_card_fraud http://en.wikipedia.org/wiki/Credit_card_fraud
  - FatalLogic 13y ago
    >Wikipedia summary on credit card fraud puts it at just 0.07% Yes that's true, Wikipedia does say that, but please think about that number for a minute. 0.07% With all the wailing and moaning we hear about credit card fraud and identity theft every day, does that figure sound plausible? Would anyone really care about fraud if the cost was actually that low? Regarding the accuracy of that figure, I'll refer you to one of my previous comments: https://news.ycombinator.com/item?id=7506761 https://news.ycombinator.com/item?id=7506761 Certainly it's true that Bitcoin has none of the consumer protection features of credit cards, and that will be a major deterrent to consumers in many situations. It's also true that differentiated pricing isn't something that every merchant will just want to casually drop in. As for the Durbin Amendment, you seem to know more about this than me, so I'll ask you a question: Since it was introduced, has there been any significant reduction in the percentage of revenue that merchants lose as a result of identity theft (card not present) or 'friendly fraud' (chargebacks)?
    - abalone 13y ago
      Thanks for reading the report behind the Wikipedia summary. I just did as well and I agree it's more the in ballpark of 1%. You should update Wikipedia. The bigger question here is whether bitcoin can actually improve on this or just change the type of fraud that happens. If for example it shifts the burden from merchants (who absorb most of it with cards) to consumers (who can never recover lost bitcoins) then it's not going to gain traction. It's got to appeal to both sides of the market.
doctorfoo 13y ago
There is a real world cash based economy. A lot of person to person trust exists in that world too. Not everyone is middle class and above, drinking their Starbucks coffees paid for on their credit cards, even in this "first world"... Have you never been to a local market? Stallholders generally much prefer cash, even to the extent of causing the customer inconvenience. Bitcoin is the internet equivalent of this. I don't actually think it will be of huge benefit to people like you who are happy with their credit cards. What Bitcoin will (and is already doing) is enable new applications and a new internet economy where location and real identity is no longer important. (In this sense, I suppose I'm kind of agreeing with you, since I don't necessarily think there are any absolutely concrete examples of Bitcoin supplanting CCs. I think Bitcoin's greatest potential is elsewhere in untapped areas.)
- abalone 13y ago
  Hold on, cash-based transactions work in the real world because you can inspect goods beforehand or you're paying for services already received. It doesn't require a lot of trust. That doesn't hold in the mail order or online world. Consumer protections are more important.