This may appear spammy, but I found Kepner Trego training[1] to really help prevent this kind of stuff from happening. The strategy is more effective when every

This may appear spammy, but I found Kepner Trego training[1] to really help prevent this kind of stuff from happening. The strategy is more effective when everybody in the room has had the training, which limits its usefulness with external clients, but I'll still recommend it anyway. 1. http://www.kepner-tregoe.com/pdfs/pubworkbro/psdmbroch06-07.pdf http://www.kepner-tregoe.com/pdfs/pubworkbro/psdmbroch06-07....