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Ten or more years ago, I worked in the 'new media' department of the UK's largest regional news group. It was a fascinating time to be a techie in a news organi
by thom 13y ago
Ten or more years ago, I worked in the 'new media' department of the UK's largest regional news group. It was a fascinating time to be a techie in a news organisation, because it was fairly obvious to us that one day the internet would eat every aspect of the business - advertising, classifieds and eventually even news itself.
The websites we had were rickety old classic ASP apps (remember when people wrote JavaScript on the server?!) One of my biggest projects was building the platform for analytics on all our pages. The only reason the business wanted this was so they could get their traffic numbers properly audited to sell advertising more easily, but we wanted to provide more value than that. We had reports showing the most popular stories by day, month, category etc, as you'd expect, and we thought perhaps this would be useful on the print side of the business too. The most wildly popular stories were exactly what you'd expect ("Stab victim vicar's child porn shame", that sort of rubbish) but obviously the front pages of the papers were all about roundabouts and fences falling down.
Every month we gave them the data, every month they ignored it when making editorial decisions. Partly just because nobody really cared about the internet or what it thought, partly, I would hope out of some sense of public service or long term gain. Rounds and rounds of job losses later, I'm not sure if they're doing anything differently.
Either way, it's fascinating that a decade on, in the face of much more data, and much more existential risk to individual news organisations, that this same argument can still play out the same way, even in businesses that are more or less _native_ to the internet.
- untog 13y ago(remember when people wrote JavaScript on the server?!) Wait, I'm doing that right now. And chasing popularity is not necessarily a good thing for news. Despite the noise made on HN and the like, Snowden did not pull in the pageviews. The missing plane, however, continues to pull in readers/viewers after weeks with no new info.
- jedberg 13y agoIt makes sense for the editors to look at that data, and give bigger assignments and more resources to those that bring in more page views, but at the same time it makes sense to hide that from the journalists so that they don't chase the page views, if page views is your business. I personally think that things should be much more transparent, but the business model needs to be changed so that money is not made on page views but on something else that somehow rewards the quality of the work, not the quantity.
- shanacarp 13y agoConvincing people to pay attention to traffic and detailed analyses of their numbers is an uphill battle in general