It's one thing to have a product that will meet a customer's needs and make them happy and to not say anything during initial discussions that will present a di

It's one thing to have a product that will meet a customer's needs and make them happy and to not say anything during initial discussions that will present a distraction or needlessly turn them off. It's another to say something misleading or to elide a detail that is material, which the customer will reluctantly suffer later on, in order to close a deal. It seems to me that modern sales organizations have incentives perfectly calibrated to do just these things. This situation corrodes trust.