That's the first thought that came to me when reading the article. Honesty is the best policy small lies are always counter productive and increase expectation

That's the first thought that came to me when reading the article. Honesty is the best policy small lies are always counter productive and increase expectations to an unreasonable level sometimes making you putting a lot of effort into meeting it. There's very few situations where lying is a good idea however 100% complete honesty is probably not a good idea either there's some things in business you just can't reveal however outright refusing to answer the question is probably a good solution.