I've wondered the same! But often in an organizational context. One thing I love is that at Method, Inc., everyone rotates through the receptionist position. I

I've wondered the same! But often in an organizational context. One thing I love is that at Method, Inc., everyone rotates through the receptionist position. I feel like we're so focused on outsourcing "menial" tasks when doing them can teach us a lot about workplanning and efficiency (which some people could certainly use), and more importantly about ownership (the Millennial generation, myself included, tends to look for handouts. Enter apps to do everything for you).