I had this idea that Amazon was this huge corporation that I'd never be able to get through to a human with. I spawned a bunch (4 actually) of instances in some

I had this idea that Amazon was this huge corporation that I'd never be able to get through to a human with. I spawned a bunch (4 actually) of instances in some region and forgot about them. Due to their bad ui (at the time), I couldn't see them when I logged in so I ended up getting charged heavily for them. Called up and they refunded me. Turns out I never terminated the instances. Just stopped them. Next month, I get billed again. Given the misunderstanding on my part, they more than happily refunded me and renewed my free year of the micro instance. I really like their customer service and hope it stays how it is. I think if Walmart or insert big box company here did stuff like that, people would shop there more. Look at Nordstrom's with their insane refund policy (in the customer's favor). I think Costco does something like this as well, but I'm not a cardholder.