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To that effect, it's worth consider the same product has 188 reviews on Amazon.com with a 4 star rating: http://www.amazon.com/Apple-Magsafe-Portable-Adapter-M

• eddieroger 13y ago
  This is particularly interesting, because people seem to view this an appropriate forum to let Apple know there's a problem with an individual product, as opposed to calling Customer Care (which is the appropriate action). The same thing happens in the Dev Forums, where angry folks complain about the beta they installed acting badly instead of filing a Radar, or even in individual app reviews despite a support link on every app's page.
  • iSnow 13y ago
    Many of the big companies don't care at all about customer care calls. Public shaming via a discussion board may work better.