Customer service actually works on twitter. It seems weird, but it's a thing. Aside from that, "brand" isn't just some faceless megacorp, there are lots of othe

Customer service actually works on twitter. It seems weird, but it's a thing. Aside from that, "brand" isn't just some faceless megacorp, there are lots of other brands, including creators of all sorts like musicians, web comics, craft beer makers, and so on.