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This seems to be the natural outcome of Amazon's excellent customer service policy, where they have on numerous occasions[0] refunded costs for hacked instances

This seems to be the natural outcome of Amazon's excellent customer service policy, where they have on numerous occasions[0] refunded costs for hacked instances. When they commit to that policy, they have a huge incentive to limit customer security breaches. I love examples like that where a company's policies result in incentives that are so well-aligned with those of their users. Does anyone have other good examples to share? [0] https://securosis.com/blog/my-500-cloud-security-screwup https://securosis.com/blog/my-500-cloud-security-screwup and http://vertis.io/2013/12/17/an-update-on-my-aws-bill.html http://vertis.io/2013/12/17/an-update-on-my-aws-bill.html are two examples.

iano 13y ago
Credit card companies are a good example of the this too. Since they're responsible for fraudulent charges, there's a huge incentive for them to detect them.
- danielweber 13y ago
  Banks are liable for funds withdrawn from personal (not business!) accounts without your authorization.
- protomyth 13y ago
  Although Walmart in their lawsuit against Visa for fees pointed out that Visa is slowing the adoption of security features in the US. http://www.foxbusiness.com/industries/2014/03/27/wal-mart-files-suit-against-visa-for-m/ http://www.foxbusiness.com/industries/2014/03/27/wal-mart-fi...
- eli 13y ago
  Actually it's usually the merchant who gets screwed.
- FollowSteph3 13y ago
  They are not financially responsible. If there's a chargeback, stolen credit card, etc they reverse the charge on the merchant. In other word the merchant pays for the items purchased with stolen credit cards. All the credit car companies need to do is keep theft low enough so that the perception on them is good. Make no mistake the crest card companies do NOT pay for items purchased with stolen credit cards, the merchants do.
MasterScrat 13y ago
> Facebook has concealed the profiles of anyone on the social network who used the same email and password combination as those exposed after the recent Adobe hack http://www.zdnet.com/facebook-mines-adobe-breach-data-for-reused-passwords-warns-users-to-change-them-or-disappear-7000023090/ http://www.zdnet.com/facebook-mines-adobe-breach-data-for-re... Facebook at that point had a huge incentive to avoid those accounts from being taken over by spammers.
fourstar 13y ago
I had this idea that Amazon was this huge corporation that I'd never be able to get through to a human with. I spawned a bunch (4 actually) of instances in some region and forgot about them. Due to their bad ui (at the time), I couldn't see them when I logged in so I ended up getting charged heavily for them. Called up and they refunded me. Turns out I never terminated the instances. Just stopped them. Next month, I get billed again. Given the misunderstanding on my part, they more than happily refunded me and renewed my free year of the micro instance. I really like their customer service and hope it stays how it is. I think if Walmart or insert big box company here did stuff like that, people would shop there more. Look at Nordstrom's with their insane refund policy (in the customer's favor). I think Costco does something like this as well, but I'm not a cardholder.

iano 13y ago

Credit card companies are a good example of the this too. Since they're responsible for fraudulent charges, there's a huge incentive for them to detect them.

danielweber 13y ago
Banks are liable for funds withdrawn from personal (not business!) accounts without your authorization.
protomyth 13y ago
Although Walmart in their lawsuit against Visa for fees pointed out that Visa is slowing the adoption of security features in the US. http://www.foxbusiness.com/industries/2014/03/27/wal-mart-files-suit-against-visa-for-m/ http://www.foxbusiness.com/industries/2014/03/27/wal-mart-fi...
eli 13y ago
Actually it's usually the merchant who gets screwed.
FollowSteph3 13y ago
They are not financially responsible. If there's a chargeback, stolen credit card, etc they reverse the charge on the merchant. In other word the merchant pays for the items purchased with stolen credit cards. All the credit car companies need to do is keep theft low enough so that the perception on them is good. Make no mistake the crest card companies do NOT pay for items purchased with stolen credit cards, the merchants do.

MasterScrat 13y ago

> Facebook has concealed the profiles of anyone on the social network who used the same email and password combination as those exposed after the recent Adobe hack http://www.zdnet.com/facebook-mines-adobe-breach-data-for-reused-passwords-warns-users-to-change-them-or-disappear-7000023090/ http://www.zdnet.com/facebook-mines-adobe-breach-data-for-re... Facebook at that point had a huge incentive to avoid those accounts from being taken over by spammers.

fourstar 13y ago

I had this idea that Amazon was this huge corporation that I'd never be able to get through to a human with. I spawned a bunch (4 actually) of instances in some region and forgot about them. Due to their bad ui (at the time), I couldn't see them when I logged in so I ended up getting charged heavily for them. Called up and they refunded me. Turns out I never terminated the instances. Just stopped them. Next month, I get billed again. Given the misunderstanding on my part, they more than happily refunded me and renewed my free year of the micro instance. I really like their customer service and hope it stays how it is. I think if Walmart or insert big box company here did stuff like that, people would shop there more. Look at Nordstrom's with their insane refund policy (in the customer's favor). I think Costco does something like this as well, but I'm not a cardholder.