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The way I do it is try to envision the dumbest, most impatient, penny-pinching DICK HEAD out there possible, and make him happy. Any of the following statement
by alttab 13y ago
The way I do it is try to envision the dumbest, most impatient, penny-pinching DICK HEAD out there possible, and make him happy.
Any of the following statements destroy customer experience:
- "The customer should understand that at this point..."
- "The customer already did X, so its clear that Y..."
- "Waiting 20 seconds isn't that unreasonable."
- "Its in the terms and conditions so we are covered."
- "What do they expect? We can't message that perfectly every time."
Don't. Fucking. Compromise. Make the ass holes happy. You will have surpassed everyone else's expectations by miles.
- CyberpunkDad 13y agoAlso, if making "the dumbest, most impatient, penny-pinching DICK HEAD out there" fills you with disgust, disdain, rage, sadness, etc. it might be time to reconsider your career choice. As much as we may wish it, the users never go away.
- notastartup 13y agothis is what I've been doing for a long time. However, it sometimes forces me to create more features than I can chew because in my mind, it's a guy paying $20 a month and wanting A-Z features.
- meric 13y agoKeep in mind its often the quality of the features that matter more than the number of them. No one is going to use a feature that is sometimes very fast and sometimes take 20 seconds and doesn't work 20% of the time.