3 ms·

How did they mess up? I'm considering them.

• uptown 17y ago
  They changed their provider each year, forcing everybody to re-evaluate your insurance with a completely different company with different plans each year for three years. Frequently your doctors wouldn't accept the new company's plans, so we were forced to pay out-of-network to keep our doctors, or change to a new doctor. Each year they were extremely late in providing information about the change. Their phone system broke down EVERY year during enrollment periods, and the people on the phones frequently gave out incomplete or innacurate information. They then decided to become their own insurance company. The details about the plans they offered was vague at best, and they were unable to provide clarification on maximum out-of-pocket costs on phone conferences with some very specific questions. It felt like they had a conflict of interest in that they were trying to sell their company rather than provide potential applicants with information to decide whether it was the right solution for them. I jumped ship at this point, and only use them for my dental insurance. I figure if they're unable to operate something as basic as a phone bank, I don't want them trying to administer my health insurance. There's a lot on the web about their screw-ups. Here's one link with some coverage: http://gawker.com/tag/freelancers-union/ http://gawker.com/tag/freelancers-union/ http://community2.myfoxny.com/service/displayKickPlace.kickAction?u=7033613&as=6475 http://community2.myfoxny.com/service/displayKickPlace.kickA...