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Really appreciate the open source software, but I recently had some trust issues with Joyent the service. Cloud servers switched from tiered transfer rates (wi
by rdw 13y ago
Really appreciate the open source software, but I recently had some trust issues with Joyent the service. Cloud servers switched from tiered transfer rates (with a generous free tier) to on-demand pricing, with only a month of notice. It wasn't possible to monitor one's own bandwidth usage before the switch, so we were caught off guard by our bill jumping by nearly 30%. It would have been more trustworthy to grandfather in servers started under the old pricing plan.
- bcantrill 13y agoI hear you -- and trust me, this kind of stuff is awful because even when you're actually trying hard to not screw anyone, you still accidentally screw someone. In terms of this in particular: we did really try to roll this out without abrupt notice or unpleasant surprises, so I'm sorry to hear that we missed the mark with you. If it was more than just annoyance, feel free to reach out to me directly (my first name -- spelled correctly -- at joyent.com) and I'll try to right the ship. Again, my apologies -- and to my point, trust is very hard to earn, and very easy (too easy) to piss away. :(
- rdw 13y agoThanks for the gracious reply! I'm sure that you and everyone working with you at Joyent is a fantastic individual. And yeah, just illustrating how even the best-laid plans of the best of us can't always work out great for all customers.