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They sent me an email telling me my unit "shipped" last July and would arrive July 14-20th. 3 months later it still wasn't here so I sent an email, and the resp
by CaveTech 13y ago
They sent me an email telling me my unit "shipped" last July and would arrive July 14-20th. 3 months later it still wasn't here so I sent an email, and the response was basically, "Uh... we expected to ship it to you at that time, but really we have no idea when we can actually ship it."
1 year after preorder they had to process the amazon payments preorders or amazon would void them. So here I am almost 2 years since I preordered a product that I've paid for, and they can't even give me an expected ship date.
Of course they continue to send marketing emails/self congratulatory accomplishments about software updates and hardware fixes for a product that doesn't exist.
- akerl_ 13y agoTo their credit, they did offer the option to extend the authorization and not charge you until it shipped.
- CaveTech 13y agoBut have never been upfront about that fact that it would likely take them 3 years to enter the market. Most of their email blasts are about them being right around the corner
- akerl_ 13y agoSeriously? I expected the same thing I expect with most Kickstarter/similar projects (and those make you pay up front): there will be delays, there will be periods where you're more in the dark than you'd like to be, and it's gonna be a while before you have a product in your hands.