3 ms·
Ask HN: Is there a blacklist of careless spam-reporters?
My app's emails have recieved 10 spam complaints out of 11,000 sent, which has knocked my SendGrid reputation down to 85%, despite clearly marked unsubscribe links included at the bottom of every one. The posts I've read about how to reduce spam reports tell me to do everything short of a giant, flashing "UNSUBSCRIBE!!!" link at the top of all my user emails.
I'd prefer not to burden the other 99.9% of my users with prominent, ugly unsubscribe links or double opt-ins upon signup, for fear that one of these 0.1% of recipients will carelessly hit the spam button instead of unsubscribe. It would be great to have a service that would allow me to (a) report email addresses of users that have unjustly marked me as spam and (b) check a new user's email address against their database to find out if other app developers have had problems with that email. Then I could take measures to avoid sending those users any more email than necessary.
Does such a service exist?
- bediger4000 13y agoDo you have some criteria for "unjustly" getting marked as spam? Is that criteria objective, in that I can look at some app and decide that app is not spam without asking you if it's your app? If you don't, I can't possibly see how anyone could implement this service.
- benp84 13y agoI don't expect there to be much debate about conditions like "they gave you their email address on your website and your email has an unsubscribe link." It obviously wouldn't be a perfect system, but neither is any reputation formula. And the consequences of being wrongfully blacklisted are incredibly mild: I'd just skip our follow-up emails, or maybe require blacklisted users to double opt-in.
- stephp 13y agoBy definition, spam is unsolicited. If someone gives a website their email address, and they are sent website-related content, it's not spam. If the receiver doesn't like it, it's called email-the-receiver-didn't-like, and they can unsubscribe. Still not spam, though. Pretty simple?