It's not as if this service failure is due to incompetence. And we don't know what counter-measures they used to mitigate this attack. It's impossible to be una

It's not as if this service failure is due to incompetence. And we don't know what counter-measures they used to mitigate this attack. It's impossible to be unaffected by a DDoS unless your Google or Facebook (with warehouse-sized server facilities). I think most Basecamp users are savvy enough to understand that there's nobody to blame except for the extortionists responsible for this attacck.